Parimatch Casino IN - プレイヤーの撤退が遅れています。

Player id ; 159973924

My self R*** Ku****,i am a VIP customer,my KYC has been fully completed,i am an active member currently.

I have made a withdrawal of 41000INR on 9th April 2024 but until now they haven't credited my withdrawal ,bank statement and screenshot attached below

Hello kakurana,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Parimatch Casino IN. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Nick

My humble request to casino guryplease hide a screenshot of withdrawal in the first conversation,Since my email is visible

My account is already verified and currently i am active member of parimatch,I dint accumulate a single bonus until now...i won the amount with real money...

Being a VIP customer,Moreover these parimatch don't have a proper customer support,They have stopped live chat support from last 3 days and Telling there is a technical glitch ,So please contact on email vip.in@parimatch.in

In the email also they will reply the same thing we have a technical glitch.shame to be a VIP customer

Close the complaint i got my withdrawal

Dear kakurana,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru