Party Poker Casino - プレイヤーが賞金を受け取れずにいます。

I requested a withdrawal via Pix, which is an instant method, and it's already been 5 days and I haven't received it yet. A subsequent $10 withdrawal I made has already come through, but the $28 one still hasn't. The customer service representatives are actors who solve nothing; waiting 5 days for a withdrawal that was made through an automatic method is unacceptable.

Solicitei o saque via pix que é uma modalidade instantanea e ja se passou 5 dias e nao recebi ainda, um levantamento de $10 que fiz posterior ao de 

$28 ja caiu mas o de $28 ainda não e os atendentes são atores não resolvem nada, espera 5 dias por uma retirada que foi feita por um método automático não da

Dear cosmejr,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The Casino resolved it today, I don't know how to finalize the complaint, it closed for me as resolved, I'm happy with the solution because I love this Casino partypoker is one of the best

O Casino resolveu hoje, não sei como finalizar a reclamação fecha pra mim como resolvido, fico feliz pela solução pois amo esse Casino partypoker é uma das melhores

Dear cosmejr,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru