Pikebit Casino - プレイヤーの入金が遅れ、入金されません。

I made two deposits in ETH to Pikebit. My deposits appear in their account, but they haven't been credited to the platform and they haven't refunded me.

Fiz dois depósitos em ETH para pikebit meus depósitos constam na conta deles mais não creditaram na plataforma e não me extornam

Dear adrianomacherfi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick