Pin-Up Casino - プレイヤーのアカウントは閉鎖されました。

It has been less than four months since I started playing at this casino, and they simply blocked my account without any explanations, with all my funds still in it! My account is verified! I'm the one who deposits into it! I can even do a verification via Skype! My ID is this, and I bought this phone not even four months ago... this is an injustice.

Tem menos de 4 meses que jogo nesse cassino elles simplismente bloquearam minha conta sem demais explicaçoes e com todo o meu valor todo na conta ! Minha conta e verificada ! Eu quem deposito nela ! Posso fazer ate uma verificaçao via skype !! Meu id e esse comprei esse celular nao tem nem 4 meses ..isso e uma injustiça

Dear lorenzo123322,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pin-Up Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear lorenzo123322,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.