Pin-Up Casino - プレイヤーのデポジットは入金されませんでした。

good morning, i made a deposit in this casino of 20 euros at 18:22 on wednesday and the money did not appear in my account, it is the second time that this situation has happened to me in this casino the first time it took about 4 days to place the respective money I sent competitive with entity and reference and value now ask for another purchase with name address and the like I do not recommend this casino to anyone and I would like you to resolve this deposit situation

bom dia, efectuei ,um deposito neste casino de 20 euros as 18:22 de quarta feira e o dinheiro não apareceu na minha conta,já é a segunda vez que esta situação me acontece neste casino a primeira vez demoraram ai uns 4 dias para colocar o respectivo dinheiro mandei competitivo com entidade e referencia e valor agora pedem outro comprativo com nome morada e afins não recomendo este casino a ninguém e gostaria que resolvessem esta situação de deposito

Hello MCGPH1969,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Pin-up Casino. Please allow me to ask you a few more question before we would move forward.

What deposit method did you use? Is your account already verified? How many deposits have you made so far and did you try to make a withdrawal there? Did you claim any bonus offer?

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Good afternoon, I made several deposits but the 20 euros deposited on the 22nd 12th 30th 21st did not appear in My account, customer support does not respond or resolve

Boa tarde fiz vários depósitos mas os 20 euros depositados no dia 22 12 30 21 não aoarceram na Minha conta o apoio ao cliente não responde nem resolvem

Good afternoon no my account has not yet been verified

Boa tarde não a minha conta não foi ainda verificada

Thank you MCGPH1969 for all the information. I would like to also ask you to reply directly here on this complaint rather then submitting a new one. I will now forward your complaint to my colleague Andrej who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear MCGPH1969,

I’m sorry to hear about your negative experience. I’ll contact the casino and try my best to resolve the issue as soon as possible.

I would like to invite Pin-up Casino team to join this conversation and to participate in the resolution of this complaint.

Greetings

we are sorry that you are faced with this difficulty

The deposit could not be credited immediately due to difficulties on the part of the payment system

As I see, a task for the finance department was created for your question, but you blocked your account forever without waiting for the solution of the problem, which is why we could not credit funds on the deposit to the account

Thank you, Pin-up Casino team, for clarifying. Since the deposit was successful, but the funds couldn’t be credited to the player’s gaming account, could you please advise what options does the player have?

The money is already in your account. We can unblock it if you give your consent. After that, you can use this money.

We are sorry that the resolution of your question has been delayed for so long. As an excuse, we will give you a bonus.

Do you give your consent to unblock your account?

Dear MCGPH1969,

I’d like to kindly ask you to reply to the casino representative’s post. I’m extending the timer by 7 days. Kindly note that in case you fail to reply in the set time frame, I will have to reject your complaint.

Dear all,

Unfortunately, we’re forced to reject this case because MCGPH1969 has stopped responding to our messages and questions. Without their cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

Thank you, Pin-up Casino team, for your cooperation.

The player can reopen this complaint anytime.