Pin-Up Casino - プレイヤーの引き出しが遅れました。

I went to make a withdrawal and I'm pending I went to a chat question what would have happened I was informed that it was to cancel and do it again when doing this procedure was listed as canceled but the amount did not fall into the casino account they asked me to wait 24 hours however already passed the deadline and nothing resolved I would like to receive some feedback because nobody solves anything I have a print of everything!

fui fazer uma retirada e fico como pendente fui ate um chat pergunta oque teria acontecido fui informado que era para cancelar e fazer novamente ao fazer este procedimento constou como cancelado mas o montante não caiu na conta do casino eles pediu para que eu aguarde 24 horas porém já passou do prazo e nada resolvido gostaria de receber algum feedback pois ninguém resolve nada tenho print de tudo !

Dear Vincenzo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but I am not quite sure I understand the issue. You requested a withdrawal, it was cancelled and your money hasn’t been returned back. Is that correct?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Thank you for your understanding.

Best regards,

Kristína

Dear Vincenzo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.