Pin-Up Casino - 選手の退会が遅れました。

Pin-up is cheating on me. my money is not being withdrawn since almost 1 month. not getting any satisfactory response from the helpline agent. the agents are fooling only by confusing things. and my money is not getting withdrawn. pinup is a completely fraud casino group. cheater!

Dear badumukeshsharma,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Were your winnings accumulated with or without an active bonus, please?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Petronela,

This withdrawal amount is won by me. There is no bonus amount add-on in this.And the account information has also been given correctly.But still pinup is not withdrawing my money.

Thank you very much, badumukeshsharma, for providing all the necessary information. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello badumukeshsharma!

From now on, I will take care of your complaint. In order to proceed, I'd like to invite representatives of Pin-up Casino into this complaint to help us with resolving the withdrawal issue.

Hello!

We checked your account information. Previously, there were technical difficulties on the side of the payment system and a task was created for the financial department, the specialists sorted out the situation.

As we can see, the withdrawal request has already been successfully processed and the funds have been sent to your account. Please check if you have already received a withdrawal?

Dear badumukeshsharma,

According to the reply of the Pin-up Casino, you should have received your withdrawal already. Could you please confirm this information?

We are looking forward for your reply.

Dear badumukeshsharma,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player hasn’t responded to our messages and questions. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we are forced to reject this complaint.

The player can reopen this complaint anytime.