Pit Bet Casino - プレイヤーの引き出しが遅れ、アカウントがブロックされました。

Hello,

This is more of a warning for others as I’ve bow checked your reviews for this casino…

I won a substantial amount of money but I can now login and not play or communicate with this casino.

All emails have been stopped.

other players please take note and don’t waste yohr money

Dear cpk1979,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

unfortunately this was the first winnings and I can’t get through verification it keeps rejecting it for no reason, all winnings were from deposited funds

Thanks for your reply.

Could you please share with me any supporting evidence regarding your claims?

Post them here or send the information to my email at tomas@casino.guru

photos showing account, balance and provider not available

Dear cpk1979,

• Have you contacted the casino at the email address support@pitbet.io or were you able to reach support via live chat since your last post?
• What happens when you attempt to request a withdrawal?

Please let me know.

I’ve used both and they’re unresponsive… the chat works but directs me to the email who then don’t respond

Thank you very much, cpk1979, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, cpk1979,

I am sorry to hear about your unpleasant experience and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Pit Bet Casino team,

Could you please explain the player's situation in more detail? What needs to be done on the user's side to pass the KYC and/or withdraw his winnings?

If needed, feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear cpk1979,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

Since there is no relevant authority or ADR you could turn to, I cannot provide you with any instructions on how to proceed further.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime by contacting me via email.

Best regards,

Branislav, Casino.Guru