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Constant rejecting withdrawals

account fully verified and continuously told to wait for an email and not receiving anything

Dear shannon2159,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to assist you more effectively, could you please provide us with the following details:

• What payment methods have you selected so far to withdraw your funds? Has the casino verified all these payment methods?
• Have you received any specific reasons for the rejection from the casino?
• When did you initiate your last withdrawal request?
• When was the last time the casino communicated with you regarding this issue?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I tried bank transfer and debit card, both rejected 5 times.

Casino has verified the payment methods.

I haven’t been told why it’s been rejected, online chat just keeps telling me to wait for an email but I still haven’t received one.

My last withdrawal request was yesterday, the 5th attempt and it was rejected now it won’t let me make a withdrawal, it says provider unavailable at the moment.

Every day iv been on the online chat regarding this and it’s the same automated messages that iv to wait for an email that il get very soon, seems to just be automated messages constantly

Please send me screenshots of the payment method available in your profile for deposits and withdrawals.

They have took my winnings out of my account and left me with £0.00 with no explanation why, no emails, nothing.

I wasn’t playing with a bonus either

I am sorry to hear that. Could you please specify what types of games you played? Were they slots, live casino games, or did you bet on sports?

Can you see the deduction of your winnings in your transaction history?

They was slots I played.

No I can’t see nothing in my transaction history

Thank you very much, shannon2159, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.