Pit Bet Casino - 検証の問題により、プレイヤーの引き出しが遅れています。

My account is not being verified because they tell me that the electricity bill I sent to prove my residential address is in Greek, and I need to provide a document in English. I explained to them that in Greece, all permanent residence certifications are in Greek, and utility bills are not sent in English.

ΔΕΝ ΜΟΥ ΠΙΣΤΟΠΟΙΟΥΝ ΤΟΝ ΛΟΓΑΡΙΑΣΜΟ ΓΙΑΤΙ ΜΟΥ ΛΕΝΕ ΟΤΙ Ο ΛΟΓΑΡΙΑΣΜΟΣ ΗΛΕΚΤΡΙΚΗΣ ΕΝΕΡΓΕΙΑΣ ΠΟΥ ΤΟΥΣ ΕΣΤΕΙΛΑ ΕΙΝΑΙ ΣΤΑ ΕΛΛΗΝΙΚΑ ΓΙΑ ΤΗΝ ΑΠΟΔΕΙΞΗ ΤΗΣ ΔΙΕΥΘΥΝΣΗΣ ΚΑΤΟΙΚΙΑΣ ΚΑΙ ΠΡΕΠΕΙ ΝΑ ΤΟΥΣ ΠΡΟΣΚΟΜΙΣΩ ΚΑΠΟΙΟ ΕΓΓΡΑΦΟ ΣΤΑ ΑΓΓΛΙΚΑ.ΤΟΥΣ ΕΞΗΓΩ ΟΤΙ ΣΤΗΝ ΕΛΛΑΔΑ ΟΛΕΣ ΟΙ ΒΕΒΑΙΩΣΕΙΣ ΜΟΝΙΜΗΣ ΚΑΤΟΙΚΙΑΣ ΕΙΝΑΙ ΣΤΑ ΕΛΛΗΝΙΚΑ ΔΕΝ ΣΤΕΛΝΟΥΝ ΛΟΓΑΡΙΑΣΜΟΥΣ ΚΟΙΝΗΣ ΩΦΕΛΕΙΑΣ ΣΤΑ ΑΓΓΛΙΚΑ.

Hello coolies,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pit Bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days and in such cases, the player has to officially translate his documents in the casino requires them in English language.

Looking forward to your answer.

Regards,

Nick

They have approved the identity and payment method. I spoke with them yesterday and they told me they want proof of address in English, the electricity bill I have in my name is in Greek because I live in Greece.

Έχουν εγκρίνει την ταυτότητα και την μέθοδο πληρωμής. Εχθές μίλησα μαζί τους και μου είπαν ότι θέλουν την απόδειξη διεύθυνσης στα αγγλικά ο λογαριασμός ηλεκτρικής ενέργειας που έχω στο όνομα μου είναι στα ελληνικά γιατί ζω στην Ελλάδα.

IN ITS REGULATIONS, THE CASINO DOES NOT SAY THAT THE VERIFICATION DOCUMENTS MUST BE IN ENGLISH

ΣΤΟΥΣ ΚΑΝΟΝΙΣΜΟΥΣ ΤΟΥ ΤΟ ΚΑΖΙΝΟ ΔΕΝ ΛΕΕΙ ΟΤΙ ΤΑ ΕΓΓΡΑΦΑ ΕΠΑΛΗΘΕΥΣΗΣ ΠΡΕΠΕΙ ΝΑ ΕΙΝΑΙ ΣΤΑ ΑΓΓΛΙΚΑ

Dear Coolies,

Could you please confirm whether your ID and bank statement were submitted in English or another language? It does seem unusual that the casino accepted some documents in a foreign language but rejected your utility bill.

Additionally, is your utility bill provided in PDF format, or did you take a photo of it?

Looking forward to your response.

Best regards,

Nick