PlayAmo Casino - プレイヤーの撤退が遅れています。

Playamo online casino keeps refusing my withdrawal, citing missing documents for my profile verification. Specifically, they are asking for a photo of my physical card showing the number, my name, and the expiration date. The issue is that my physical card does not have numbers or an expiration date on it; it only has my name. The number, expiration date, and my name can only be displayed through an online banking screenshot, which shows all the required information. I have also sent photos from my online banking showing my personal information like name, surname, and IBAN, and even the card with the number is visible. Additionally, I have sent photos of the transactions from my online banking where all the requested information can be seen. However, they keep canceling my withdrawals regardless. In my opinion, they are making up excuses to prevent me from withdrawing my money. No one from support responds to my inquiries, and the live chat is of no help.

Il casino online Playamo continua a rifiutare il prelievo indicando documenti mancanti nella verifica del mio profilo. Nel caso specifico vogliono una foto della mia carta fisica in cui si veda il numero il mio nome e la data di scadenza. Il problema è che la mia carta fisica è sprovvista di numeri e data di scadenza ma ha sopra solo il mio nome. Si può visualizzare il numero e la data di scadenza e il mio nome solo inviando uno screenshot dal mio home banking in cui comunque si vedono tutte le informazioni. Ho inviato anche foto del mio home banking con mie informazioni personali come nome cognome iban ed è visibile anche la carta con il numero. Ho inviato anche foto delle transazioni effettuate sempre prese dal mio home banking in cui si possono vedere tutte le informazioni che chiedono. Ma comunque continuano ad annullare i prelievi. Secondo me stanno tentando scusa per non farmi ritirare i soldi. Nessuno dal supporto mi risponde e la live chat non è di nessun aiuto.

Dear manuzzo93,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Playamo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Were your other verification documents accepted? Is verifying your payment method the only obstacle in completing the verification?
• Have you received any justification as to why the documents you provided weren't accepted?
• Have you explained your circumstances to the casino support? Have you received any guidance on what proof would be acceptable?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning, part of the funds have been credited, I believe they have verified my profile, the complaint can be closed, thank you very much.

Buongiorno una parte dei fondi è stata accreditata credo che mi abbiano verificato il profilo, si può chiudere reclamo, grazie mille.

Dear manuzzo93,

Could you please specify how much was credited to your bank account?

If you wish to close the complaint as resolved despite only partial withdrawal was received, please let me know and we'll respect your decision.

Dear manuzzo93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear manuzzo93,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru