Playamo Casino - プレイヤーの撤退は拒否されました。

Good day,

I turn to you with a request for help, smaller withdrawals have always worked without problems, but as soon as I succeed, there is nothing to do with larger amounts, more or less without giving a reason, my withdrawals are canceled. Mastercard, Coinpad, Mifinity, all without success. I didn't play with any bonuses.

Dobrý den,

obracím se na vás s prosbou o pomoc, menší výběry vždy fungovaly bez problémů, ale jakmile se mi zadařilo, tak u větších částek je z ničeho nic problém, víceméně bez udání důvodu jsou mi výběry rušeny. Mastercard, Coinpad,Mifinity, vše bez úspěchu. Nehrál jsem s žádnými bonusy.

Dear Odvorak,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you tried to communicate this issue with casino? Did you receive any confirmation that your account has been verified successfully in the past?

I have checked Payments section on the website https://www.playamo.com/payments, and I found many withdrawal methods with transaction limits up to €4,000.

Additionally, there are daily, weekly and monthly withdrawal limits https://www.playamo.com/terms-and-conditions:

"Maximum withdrawal amount processed to a player is 4,000 USD/EUR/CAD/AUD/NZD, 1 BTC, 5 BCH, 700,000 DOGE, 30 LTC a day, 16,000 USD/EUR/CAD/AUD/NZD, 2 BTC, 10 BCH, 1 400 000 DOGE, 60 LTC per a week and 50,000 USD/EUR/CAD/AUD/NZD, 5 BTC, 20 BCH, 2 800 000 DOGE, 120 LCH per a month, unless otherwise specified in the promotional Terms & Conditions, where exceptions can be made for players with a higher VIP status. All progressive jackpots winnings will be paid in full."

Is there a possibility that you have requested more than the limits were?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Odvorak,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.