PlayCroco Casino - プレイヤーの入金がカジノアカウントに反映されませんでした。

I made a deposit of $25 AUD from my cash app. I play a lot at this casino, not usually a problem. Today however, they put it through twice, once paid and then once declined (because they already took the money). Now the cashapp card shows they got the money, but they claim they didn't. Their page says to ask customer service to help finish the deposit, Cashapp says to tell them to complete the deposit.

Customer service says they can do nothing. I am sick to death of these big $$$$ casinos screwing the little guy.

Dear tbullar2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.

Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Thank you. The issue has now been resolved.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, tbullar2, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru