PlayCroco Casino - プレイヤーの退会リクエストはキャンセルされました。

Casino claims my IP address was pinging in 4 different states while playing and none of the states is my residence.

Casino cancelled the withdrawal request and returned the funds to my casino account.

Dear timwilson919,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm, you haven’t used a VPN (Virtual Private Network) to alter your location when opening the account, or during playing? Please, also confirm you used the correct information about your country when creating the account.

Additionally, please, forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Thank you very much timwilson919 for your email. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Casino has responded and reversed their stance. I have been paid the winnings. Thanks for the support!

Hello timwilson919.

We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center.