PlayCroco Casino - プレイヤーの預金が減額されました。

I've had issues with this casino before and they at least attempted to fix it a time or two. This time they're just denying what I'm telling and showing them. I sent about $32 in LTC which was pretty much instant and instead of posting that or close to it,,as they usually do with BTC , they posted $28 which was under the 30 needed for the deposit bonus I wanted. They've argued with me for several days now that the rate change in less than a minute was the cause even though I've shown them exactly what happened when I sent it to them, as per the transaction history, worth at the time, worth at the highest and lowest of that day, etc. It's getting tiresome, constantly being told by then that they're fair and honest when they will do this kind of stuff. I've learned my lesson and will be deactivating the account but I want this issue rectified or at least shown. I've got the entire email conversation and info mentioned that I can email when needed, as it is too large for this post.

Dear RaeMRae84,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you used the same payment method to deposit funds into this specific casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. Ideally, please enclose a screenshot of your payment receipt and your cashier history too.

Meanwhile, please understand that if the money got reduced during the transaction and only $28 reached the casino, it is an issue related to the payment provider, not to the casino itself.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I'm sorry for the delayed response. I've had some family issues pop up. Usually I use Bitcoin which they take out a small percentage when I send it and it's pretty much always the amount I send regardless of which app I used to send it. This time I used Litecoin which they don't take out as much as Bitcoin which means by that logic it would still be about the same amount. Instead of it being about the same amount there's about $4 missing roughly. I have the email conversation that I can send you but it's too large to post on here. I did email you the info asked and in the pdf file all the payment info is there.

I have actually been spending a lot less with this casino because of some issues I've had in the past with them but I decided to use it this time because as long as I deposited $30 they had a 500% bonus. So, this is why I was so offended by the issue

Thank you, RaeMRae84, for your reply and forwarded communication. Please understand that if only $28 was received by the casino there's not much we can do to resolve this case. Could you please advise if you played already your deposited funds or if they're still untouched inside your account?

I sent screen shots. That was not the amount. I sent USD to post as aud and then showed the transaction

I understand that but could you please advise if your deposited funds are still untouched inside your casino account or if you played them already? Please understand that the exchange rate and fees applied to your transaction are out of the casino's hands and I'm afraid we won't be able to help you.

Dear RaeMRae84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.