PlayCroco Casino - プレーヤーは抽選の賞品を受け取りませんでした。

Dear tbullar2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. So there are two problems - the first one is a bonus that has not been granted and the second one is the prize that has not been granted. Is that correct?

Could you please post a screenshot of your full deposit and bonus history for December here in this thread?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

All I have is what I submitted. I withdraw this complaint, I just wish people would explain the prize was only real if you made another deposit, so it is a deposit coupon, not a prize at all.

Thank you for your reply, tbullar2. Do I understand correctly that you are no longer interested in our help? Should I close the complaint?

Yes please, close complaint. Lesson learned, terms like "raffle" are not the same in different places. Thanks.

Alright, I will now close this complaint as per your explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.