Playfina Casino - プレイヤーのアカウントは閉鎖されたままです。

I recently complained about some winning $20000 u guys helped me I got just over 18000 I let the rest slide but now I’m still locked out of the acc I put a lot throu there would be big amounts of cp points also I can’t play because they won’t open it can u please help

Dear troyj,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Playfina Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why did they close your account? I will be waiting for your reply patiently.

Best regards,

Nick

Dear Troyj,

The funds were transferred to you in full, and you confirmed their successful receipt in a previous complaint.

As for the closure of your account, it was blocked in accordance with the ANTI-FRAUD POLICY section of our T&Cs: "The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice."

Please note that this decision is final and cannot be reconsidered. If you have any further questions, we would be happy to assist you.

Best regards,

Playfina Casino

Dear troyj,

As long as you had no balance on your casino account, they have the right to close your account without any reason given and nobody can force them to change their decision.

Is there anything else we could assist you with? If not, we will be closing the complaint.

That’s all thanks mate

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.