Playfina Casino - プレイヤーの賞金は没収されました。

I won round $7500 in total made my wager had passed all the id checks, as my balance dropped down ton$2500 I tried to withdraw and apparently I went over a $6.50 stake and the took the funds , Now my argument with them is why do they allow that?? All the others will not let you bet over there limit. I feel it’s just a scam not fair a bet is abet

Dear johnrthompson72,

Thank you very much for submitting your complaint.

I’m sorry to hear about your situation. I understand how frustrating it must be to lose your winnings, especially after passing all the ID checks and completing the wagering requirements.

From what you described, the casino claims that your funds were confiscated because you placed a bet exceeding the allowed limit of $6.50 while playing with an active bonus.

• Can you confirm whether you are aware of placing such bets? If you placed bets higher than allowed under the bonus terms, unfortunately, we won’t be able to assist further, as the casino would be enforcing its rules.

That said, we completely understand your concern. Some casinos do implement automatic restrictions to prevent players from exceeding the bet limit, which would be the fairest approach. Unfortunately, this is not yet a standard practice across the industry, and many casinos still hold players responsible for manually staying within the limits.

Please send any relevant communication or documents (game history) to petronela.k@casino.guru so we can review them. Your cooperation is key in determining if we can move forward with your case.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela