PlayMojo Casino - プレイヤーの賞金は没収されます。

Withdrew winnings after winning two separate amounts. One of $5000 and other of $6500 one amount was won while on a active bonus another was won after bonus had been wagered. Casino won't pay because they said I went over the max bet so invalidates all winnings but argued this point for them to tell me there was a fault with the game I was playing. Second win I had already wagered my bonus and I was spinning low under the max amount yet they won't pay me for this win

Dear Shay,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you specify the bonus you used?

Did you request a withdrawal right after meeting the bonus wagering requirements?

Could you please request your game history in Excel format and forward it to dominika.l@casino.guru?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Have replied via email with all you asked for