PlayWise365 Casino - 勝利後、プレイヤーのアカウントは閉鎖されます。

Playwise365 blocked my account because I was winning consistently. Pls help me withdraw my large cash.

Dear phoo9985369267,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayWise365 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Pls find my answers.

Could you please advise how long were you a player of the casino and when exactly was your account blocked? 

Ans: 1 year. My account was blocked in Dec’24.

How did you learn about your account being blocked? 

Ans: Customer care representative told me.

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 

Ans: I played Cricket, Tennis and Soccer

Did you achieve your current balance with the help of a bonus? 

Ans: No

Any update

Thank you for your reply, phoo9985369267. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on issues related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Why can’t you take up these issues and then how/why you recommended this website to be above average??????

Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.