Playzilla Casino - プレイヤーの撤退が遅れています。

Good evening... I made a withdrawal 10 days ago and no one has sent a single email regarding my verification and withdrawal. Also, since I made the withdrawal, I haven't been able to cancel it, even though it has been marked as pending from the very beginning.

Καλησπέρα σας…έχω κάνει μία ανάληψη εδώ και 10 μέρες Και κανένας δεν έχει στείλει ούτε ένα e-mail όσον αφορά την ταυτοποίηση και την ανάληψη μου. Επίσης από τότε που έκανα την ανάληψη δεν μπορώ να την ακυρώσω ενώ γράφει ότι εκκρεμεί από την πρώτη στιγμή

Hello fanisrappas,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Playzilla Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Good evening again... As I told you before, they have not sent me any e-mail regarding the identification for the withdrawal. The rescue took place on 7/25. I have contacted customer service countless times and have just been told to wait. I don't think it's normal for someone to make a withdrawal and not have an e-mail sent to them for 10 days regarding identification. No document approved as nothing has been sent to me.

Καλησπέρα και πάλι… Όπως σας είπα και πριν δε μου έχουνε στείλει κάποιο e-mail όσον αφορά την ταυτοποίηση για την ανάληψη. Η ανάλυψη πραγματοποιήθηκε στις 25/7. Έχω επικοινωνήσει άπειρες φορές με την εξυπηρέτηση και απλά μου έχουνε πει να περιμένω. Δε νομίζω ότι είναι φυσιολογικό να κάνει κάποιος ανάληψη και να μην του έχουνε στείλει 10 μέρες ένα e-mail όσον αφορά την ταυτοποίηση. Δεν έχει εγκριθεί κάποιο έγγραφο καθώς δεν μου έχουνε στείλει τίποτα.

The transaction went through. Thanks

Η συναλλαγή πραγματοποιήθηκε. Ευχαριστώ

Dear fanisrappas,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru