Playzilla Casino - プレイヤーの撤退は遅れています。

Ladies and gentlemen,

I requested a withdrawal from Playzilla Casino on 03/03/22 and have not received any response to date.

Although I was told that the processing only takes 1-3 days.

When I asked in the chat where my payment is, I received the answer: "We are not a bank".

Please tell me how I can proceed to receive my payment.

Sehr geehrte Damen und Herren,

Ich habe bei Playzilla Casino eine Auszahlung am 03.03.22 angefordert und bis heute keine Rückmeldung erhalten.

Obwohl mir gesagt wurde das die Bearbeitung nur 1-3 Tage in Anspruch nimmt.

Auf meine Frage im Chat wo meine Auszahlung ist, erhielt ich die Antwort: ,, wir sind keine Bank‘‘

bitte um Info wie ich vorgehen kann um meine Auszahlung zu erhalten.

Dear Milorad,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

All right, then I'll wait and get back to you with HOPEFULLY positive feedback

lg

Alles klar, dann warte ich einmal und melde mich mit HOFFENTLICH mit einer positiven Rückmeldung

lg

Dear Milorad,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

I received it.

lg

Ich habe es erhalten.

lg

Awesome news, Milorad. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.