Pledoo Casino - プレイヤーが賞金を受け取れずにいます。

Have made a payout, the casino tells me that the game manufacturers must check whether the profit is legitimate.

I only played with my own money, no bonuses or anything.

It is pushed out from day to day, please be patient, at the beginning it was 3 business days, now 5 days later, only an answer every 2 days, the live chat refers to security@pledoo.com, but they don't always answer either.

It's amazing what the casino is doing here please pass this on I have all the emails and chat histories.!

Greetings

Dominik W***

Habe eine Auszahlung getätigt, das Casino sagt mir das die Spiele Hersteller überprüfen müssen ob der gewinn Rechtmäßig ist.

Ich habe nur mit meinem eigenen Geld gespielt, keine Bonus oder sonnst was.

Es wird von Tag zu Tag drauf rausgeschoben bitte um Geduld am Anfang waren es 3 Buissnes Tage jetzt 5 Tage später nur noch alle 2 Tage eine Antwort, der live Chat verweist auf security@pledoo.com die aber auch nicht immer antworten.

Es ist ein Wahnsinn was das Casino hier macht, bitte leiten sie das so weiter ich habe alle E mail und die Chat Verläufe.!

Grüße

Dominik W***

Dear dominikweilguni92,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear dominikweilguni92,

Have you received your withdrawal from the casino yet?

Dear dominikweilguni92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.