Pledoo Casino - プレイヤーのデポジットが届きませんでした。

I deposited money into Pledoo through my bank account but it was never credited. However, they debited it from my bank account. The payment was made via Klarna.

Ich habe Geld bei Pledoo eingezahlt über mein Bankkonto aber es wurde nie gutgeschrieben. Jedoch haben sie es von meinem Bankkonto abgebucht. Die Zahlung erfolgte über Klarna.

Hello Tim,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Pledoo Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you process the deposit? Did you try to contact the casino with this issue and if yes, what was their respond? Was it your first ever deposit into the casino?

Also please send any additional relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Dear Tim,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.