Pokies2Go Casino - プレイヤーは複数のアカウントを開設したとして非難されています。

I played the casino, made the deposit, claimed my welcome bonus and was able to play until I completed the required Wager, then when doing the account verification I found that they permanently blocked me for allegedly several accounts when I had never played before, nor created another account at this casino

Jugue el casino, hice el deposito, reclame mi bonus de bienvenida y pude jugar hasta completar el Wager requerido, luego al hacer el la verificacion de la cuenta me encuentro con que me bloquearon permanentemente por supuestas cuentas varias cuando nunca habia jugado antes, ni creado otra cuenta en este casino

Dear lamonaloca,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise, if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thanks for the quick response, there is no possibility that someone from my family or neighbors has opened an account at the mentioned casino, unless I know

Gracias por la rápida respuesta, no existe posibilidad de que alguien de mi familia o vecinos hayan abierto una cuenta en el casino mencionado, al menos que yo sepa

Thank you very much, lamonaloca, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello lamonaloca,

I looked at your complaint and will do my best to help you. I would like to invite Pokies2Go Casino into this conversation. Dear Casino, can you please send me evidence that this player has multiple accounts? My email: viliam.v@casino.guru.

Hello Viliam, thank you for your attention.

Hola Viliam, gracias por tu atencion.

Dear Viliam,

we will update you via the email you have provided.

Best regards

Dear Viliam,

we have sent you an email.

Best regards

Dear lamonaloca,

Casino provided relevant proof that you are part of bonus abusing operation. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.