Posido Casino - プレイヤーの出金が遅れている。

The casino does not process my bank withdrawal.

I have been waiting over a week now.

I asked their live chat 3 times. But they are not helpful, keep telling me it can take 3-5 days for it to get processed.

I am worried I will not see my money

Dear NStormy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear NStormy,

Have you received your withdrawal from the casino yet?

I received a mail from support yesterday. They promise the payment will be processed on 3rd of april.

I received my money. This complaint can be closed

Dear NStormy,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru