Posido Casino - プレイヤーの出金が遅れている。

Hello,

On 29.08.24, I made a withdrawal and have often communicated with the live chat. They assured me several times that the money would arrive by mid-week or at the latest by Friday. Unfortunately, I keep getting excuses, and nothing arrives. I generally feel like the live chat is entirely made up of bots because I always receive the same responses word for word, and my questions are never addressed.

Unfortunately, I have heard here and on other sites that there have been issues with payments at this casino. I'm slowly starting to feel like I've been scammed.

Hallo,

ich habe am 29.08.24 eine Auszahlung getätigt und habe des Öfteren schon mit dem Live Chat geschrieben der mir hoch und heilig versprochen hat das das Geld bis Mitte der Woche bzw. Freitag ankommen soll. Leider werde ich immer vertröstet und es kommt nichts an. Generell habe ich Gefühl das der Live Chat nur aus bots besteht da ich ständig zu 100 Prozent die gleichen Antworten bekomme und auf meine Fragen nicht eingegangen wird.

leider habe ich hier und auf anderen Seiten öfter gehört das es Probleme mit dem Geld bei diesem Casino gab. Habe so langsam das Gefühl das ich gescamt wurde.

Dear fw47269s64,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear fw47269s64,

Have you received your withdrawal from the casino yet?

Dear fw47269s64,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.