Posido Casino - プレイヤーの引き出しが遅れ、アカウントにアクセスできなくなります。

Good morning, I made a withdrawal request more than 5 days ago and still haven't received anything. Additionally, I can't access the site; it shows a message saying the site refused the connection. I kindly ask that you look into this matter and resolve it.

Bom dia, efetuei um pedido de levantamento há mais de 5 dias e ainda não recebi nada bem como não consigo entrar no site, aparece a mensagem que o site recusou a ligação. Agradeço que verifiquem essa situação e que a resolvam.

Dear vitormiguel27112000,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your game history has been checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Regarding your difficulty accessing the casino website, have you already contacted customer support at support@posido.com to inquire about any potential issues?

Additionally, have you tried clearing your browser's cookies and cache or attempting to access the website from a different browser or device? These steps sometimes resolve access problems.

Could you also let me know when the last time you were able to access the casino website was?

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Good afternoon, fortunately I've already received the full amount and I've been able to access the site again...thanks for your understanding 👍

Boa tarde, felizmente já recebi o valor total e já consegui acessar o site novamente..obrigado pela compreensão 👍

Dear vitormiguel27112000,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika

Casino.Guru