Posido Casino - プレイヤーの引き出しが遅れています。

I've tried to make 3 withdrawals already. For the first withdrawal, I waited 4 days and nothing happened, so I canceled it. For the second withdrawal, I waited about 10 or 12 days, and the same thing happened. These were small amounts, but this time it's been 5 days and customer service keeps telling me to wait patiently. They don't provide any other solution, saying it's up to the finance department, but I can't contact them directly either.

What can I do? Where can I report this?

He intentado hacer ya 3 retiros, En el primer retiro espere 4 días y nada entonces lo cancele, en el segundo retiro espere uno 10 o 12 días y me pasó lo mismo, eso retiros eran cantidades pequeñas, pero está vez lleva ya 5 días esperando y el servicio de atención al cliente solo me dice que espere pacientemente. No me dan otra solución, que esto depende del departamento de finanzas, pero que tampoco me puedo poner en contacto con ellos.

Que puedo hacer donde los puedo denunciar?

Dear Flory106,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear Flory106,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.