Posido Casino - プレイヤーの撤退が遅れています。

Good evening,

I have a pending withdrawal from Posido casino from August 12 (400 Euro) and another one from August 25 (400 Euro), it has been more than 2 weeks and I have not even received my initial withdrawal. I should note that as many times as I spoke with the technical support, they told me that there is no reason to worry, that I have no other energy to do, and that my ascension will take place, but it will be almost the third week from the day of the ascension led me to make a complaint request here. In the casino they say that they only need 1-3 working days.

My casino username is [hidden by Casino Guru]

Καλησπερα,

Εχω μια εκρεμμή ανάληψη απο το καζινο Posido απο τις 12 Αυγούστου (400 Euro) και μια ακόμα απο τις 25 Αυγούστου(400 Euro), εχουν περασει παραπανω απο 2 βδομαδες και δεν εχω λάβει ούτε την αρχική μου αναληψη. Να σημειώσω ότι όσες φορές μίλησα με την τεχνική υποστήριξη μου είπαν οτι δεν υπάρχει λόγος ανησυχίας, πως απο πλευρα μου δεν εχω καποια αλλη ενεργεια να κανω, και πως η ανάληψη μου θα πραγματοποιθει, αλλά διανυωντας πλεον την τριτη σχεδον βδομαδα από την μερα της αναληψης με οδηγησε στο να κανω αιτημα παραπονων εδω. Στο καζίνο αναφερουν οτι χρειαζονται μονο 1-3 εργασιμες.

Το όνομα χρήστη μου στο καζίνο είναι [hidden by Casino Guru]

Dear Nestoras, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

It's my first withdrawal from the casino, I collected the winnings from a no bonus deposit and I was never asked for any account identification documents.

Είναι η πρώτη ανάληψη που έκανα από το καζίνο, τα κέρδη τα σύλλεξα από κατάθεση χωρίς μπόνους και δεν μου ζητήθηκαν ποτέ έγγραφα ταυτοποίησης λογαριασμού.

Thank you for your reply. Before we invite the casino to join this discussion, please forward me all the communication between you and the casino customer support that could be relevant to the investigation of your case at veronika.l@casino.guru.

Dear Nestoras,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.