Posido Casino - プレイヤーの撤退が遅れています。

Good day, I've been trying to withdraw money from the casino since July, but unfortunately, my withdrawal is always denied after approximately 10 days. Even though my account doesn't require verification. On live chat, they always apologize and say they are working on it, etc. Up to now, I haven't gotten a single cent back.

Dobrý den, už od července se snažím z casina vybrat peníze ale bohužel mi vzdy po cca 10dnech výběr zamítnou. I když účet nevyžaduje ověření. Na live chatu mi vždy napíší že se omlouvají ale pracují na tom atd. Do teď nemám zpět ani korunu

Dear Vercyk12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the canceled withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

This is the first selection.

So far, no verification has been required to enter the casino.

The win was without a bonus.

Unfortunately, communication on the casino's live chat always disappears when the conversation ends.

Tohle je první výběr.

Doposud po ke casino žádné ověření nevyžadovalo.

Výhra byla bez bonusu.

Bohužel komunikace na live chatu casina vždy zmizí když se ukončí konverzace.

Dear Vercyk12, has the casino provided you with any reason for denying your withdrawal reqests?

today I received a rejected selection like this again

dnes mi přišel opět takto zamitnuty výběr

Dear Vercyk12, please allow me to ask you a few more questions.

• What payment method did you choose for your withdrawal? Was it the same payment method you used to deposit money?
• Have you tried another payment method?
• Have you contacted the casino to confirm that no verification is required to successfully withdraw your money?

Dear Vercyk12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I chose the same payment method as when depositing money.

yes, we also tried other payment methods.

my account does not require any verification

Platební metodu jsem zvolila stejnou jako při vkladu peněz.

ano zkoušela jsme i jiné platební metody.

můj účet nevyžaduje žádné ověření

Thank you very much, Vercyk12, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Vercyk12,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Posido Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

Thank you in advance.

Respectfully,

Michal

Good day, thank you for your help

sobry den děkuji za pomoc

Hello,  

Hope this email finds you well!

As we checked your account we can see that your past few withdrawal attempt was unsuccessful. As it appears that the cause of the failure was due to a technical error with the payment provider.

We kindly request you to please submit the withdrawal request with another payment method from the given option in your withdrawal tab.

If you have bank transfer as an option in your withdrawal tab. We would kindly suggest you to please try the bank transfer payment method. As bank transfer is the only option that you can use even if you did use any other payment method for your deposit 

If you use bank transfer option for withdrawal request, please enter your card details and personal IBAN carefully without any extra spaces between digits.

If you have any additional questions, please, do not hesitate to contact us via email support@Posido.com or via Live Chat.

Best Wishes,

Posido Team.

Hello, I just tried withdrawing via IBAN. I'll let you know if it arrives. You write that the money will come in 1-3 days.

Dobrý den, teď jsem zkusila vyber přes IBAN. Dam vědět jestli to přišlo. Píšete ze peníze přijdou za 1-3 dny.

Hello Vercyk12,  

Hope this email finds you well!

We are happy to confirm that your withdrawal request has been processed, and the money has been sent from our side on 1st of October 2024.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

If you have any additional questions, please, do not hesitate to contact us via email support@Posido.com or via Live Chat.

Best wishes,

Posido Team.

Thank you, Posido Casino Team for the confirmation.

Dear Vercyk12,

Please let us know as soon as you get your payment so we can close this complaint in our system as resolved. I will be looking forward to your reply.

Hello, yes I will let you know as soon as the payment arrives.

Dobrý den, ano dam vědět jakmile platba dorazí.

The money has arrived, thanks for helping to solve the problem. Have a nice day

Peníze dorazily, díky za pomoc s vyřešením problému. Hezky den

Dear Vercyk12,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Michal V

Casino.Guru