Posido Casino - プレイヤーの撤退が遅れています。

On June 21, 2024, I attempted to withdraw €250. After several days without any response from Posido, I contacted support daily. They continuously stalled, telling me that the request was being processed. To this day, nothing has happened.

Ich habe am 21.6.24 , 250€ Auszahlen wollen nach Tagen keine Reaktion von Posido. Daraufhin habe ich mit dem Support täglich geschrieben und die haben immer wieder mich hingehalten und sagten das es in Bearbeitung sei ..bis heute ist nichts geschehen

Dear lacoste777,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

You can't verify yourself with posido either, it currently says it's not required!!!!!

Man kann sich bei posido auch nicht verifizieren, da steht momentan nicht Erforderlich!!!!!

Have you received your winnings since your last message, lacoste777?

Please let me know.

Dear lacoste777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I would like to thank you very much...you paid me the amount.

Ich bedanke mich Recht herzlich bei euch ..die haben mir den Betrag ausbezahlt.

Dear lacoste777,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru