Posido Casino - プレイヤーの撤退が遅れています。

I requested a withdrawal of 500 euros on 11-1-2025 and they still haven't transferred the money. In the chat, they tell me that they have sent requests for immediate payment and I'm still waiting...

εχω ζητηση αναληψη 500 ευρω απο 11-1-2025 κ δεν μου βαζουνε τα λεφτα..στο τσατ μου λενε εχουν στειλει αιτηματα για αμεση πληρωμη κ ακομη περιμενω...

Dear cris7r,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Thank you very much for your help...I will wait a few more days...

σας ευχαριστώ πολύ για την βοηθεια σας ...θα περιμενω λιγες μερες ακομη...

Now they have blocked me from live chat and I can't talk to them, we need help...

τωρα με εχουν αποκλειση το live chat κ δεν μπορω να μιλησω μαζι τους χρειαζωμε βοηθεια...

Thank you for your reply, cris7r. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

It was the third time I made a deposit and the first time I won...with bonuses..I played the bonus X30...I have passed KYC..and I have never made a withdrawal...

ηταν τριτη φορα που εκανα καταθεση και πρωτη φορα κερδισα...με μπονους..επαιξα το μπονους Χ30...εχω περασει KYC..και δεν εχω ξανακανει αναληψη...

it was a deposit with bonuses X30

ητανε καταθεση με μπονους Χ30

It's been 16 days since the withdrawal request and they haven't put the money in my account yet....

εχουν περασει 16 μερες απο το αιτημα αναληψης κ δεν μου εχουν βαλει τα λεφτα ακομη....

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I ONLY HAVE ONE WITHDRAWAL LEFT AND THEY TELL ME THE SAME THING, SORRY, WE HAVE SENT A REQUEST, ALL THE SAME... I CAN'T FIND OUT ANYTHING. I'M STILL WAITING

ΕΧΩ ΑΦΗΣΗ ΜΟΝΟ ΜΙΑ ΑΝΑΛΗΨΗ ΚΑΙ ΜΟΥ ΛΕΝΕ ΤΑ ΙΔΙΑ ΣΥΓΝΩΜΗ ΕΧΟΥΜΕ ΣΤΕΙΛΕΙ ΑΙΤΗΜΑ ΟΛΟ ΤΑ ΙΔΙΑ...ΑΚΡΗ ΔΕΝ ΒΓΑΖΩΑΚΟΜΗ ΠΕΡΙΜΕΝΩ

THEY CONTINUE TO LIE TO ME 15 JOBS AND MORE.....Chat started on 29 Jan 2025, 11:21 PM (GMT+0)

(11:21:02)*** cristos r*** joined the chat ***(11:21:02)cristos r***

I HAVE A WITHDRAWAL FROM 11-1-2025 IT HAS BEEN 18 DAYS I AM ASKING FOR THE MONEY BACK YOU ARE BEING FRAUDED I WANT AN IMMEDIATE SOLUTION NOW BE CAREFUL WHAT YOU ARE GOING TO TELL ME

(11:21:09)*** Hector joined the chat ***(11:21:15)Hector

Hello! Welcome to Customer Support!

My name is Hector and I will help you today.

(11:21:24)Hector

Please give me a few minutes to check it and I'll get back to you shortly.

(11:21:43)cristos r***

OK

(11:25:39)Hector

Sorry for the wait, I would like to inform you that your withdrawal and your trial are considered overdue and these are exactly what the competent department is paying at the present time. I will inform them by message that your trial withdrawal will precede all others and I will ask you for a little more patience. Sorry again and thank you for your understanding.

(11:27:00)cristos r***

OK I WANT THE MONEY

(11:28:00)cristos r***

WHEN WILL I HAVE THEM?

(11:28:30)Hector

I'm trying to do this as soon as the Finance department opens tomorrow, so please be ahead of everyone else.

(11:28:53)cristos r***

OK THANK YOU

(11:29:11)Hector

And I thank you for your understanding!

(11:29:38)*** cristos r*** has rated the chat Good ***(11:30:34)cristos r***

Thanks

(11:31:13)*** cristos r*** left the cha

ΣΥΝΕΧΙΖΟΥΝΕ ΝΑ ΜΟΥ ΛΕΝΕ ΨΕΜΑΤΑ 15 ΕΡΓΑΣΙΜΕΣ Κ ΑΚΟΜΗ.....Chat started on 29 Jan 2025, 11:21 PM (GMT+0)

(11:21:02)*** cristos r*** joined the chat ***(11:21:02)cristos r***

ΕΧΩ ΜΙΑ ;ΑΝΑΛΗΨΗ ΑΠΟ 11-1-2025 ΕΧΟΥΝ ΠΕΡΑΣΕΙ 18 ΜΕΡΕΣ ΖΗΤΑΩ ΤΑ ΛΕΦΤΑ Μ Κ ΕΣΕΙΣ ΚΟΡΟΙΔΕΥΕΤΑΙ ΘΕΛΩ ΑΜΕΣΗ ΛΥΣΗ ΤΩΡΑ ΠΡΟΣΕΞΤΕ ΤΙ ΘΑ ΜΟΥ ΠΕΙΤΕ

(11:21:09)*** Hector joined the chat ***(11:21:15)Hector

Γειά σας! Καλώς ήρθατε στην Υπηρεσία Υποστήριξης Πελατών!

Με λένε Hector και θα σας βοηθήσω σήμερα.

(11:21:24)Hector

Δώστε μου λίγα λεπτά να το ελέγξω παρακαλώ και θα επανέλθω σύντομα.

(11:21:43)cristos r***

OK

(11:25:39)Hector

Συγνώμη για την οποία αναμονή ,θα ήθελα παρακαλώ πολύ να σας ενημερωσω ότι ανάληψη σαν και τη δίκη σας θεωρείται σε καθυστέρηση και αυτές ακριβώς εξοφλεί το αρμόδιο τμήμα την παρούσα στιγμή . Θα τους ενημερωσω με μήνυμα για την δίκη σας ανάληψη να προηγηθεί απο ολες και θα σας παρακαλέσω με λίγη ακόμα υπομονή.Συγνώμη και πάλι και σας ευχαριστώ για την κατανόηση.

(11:27:00)cristos r***

OK ΘΕΛΩ ΤΑ ΛΕΦΤΑ

(11:28:00)cristos r***

ΠΟΤΕ ΘΑ ΤΑ ΕΧΩ

(11:28:30)Hector

Αυτο προσπαθω μολις ανοιξει το Οικονομικο τμημα αυριο να προηγηθειτε απο ολους παρακαλω

(11:28:53)cristos r***

ΟΚ ΕΥΧΑΡΙΣΤΏ

(11:29:11)Hector

Και εγω ευχαριστω για την κατανοηση!

(11:29:38)*** cristos r*** has rated the chat Good ***(11:30:34)cristos r***

ΕΥΧΑΡΙΣΤΏ

(11:31:13)*** cristos r*** left the cha

cristos r***

I HAVE A WITHDRAWAL FROM 11-1-2025 IT HAS BEEN 19 DAYS I AM ASKING FOR THE MONEY BACK YOU ARE BEING FRAUDED I WANT AN IMMEDIATE SOLUTION NOW BE CAREFUL WHAT YOU ARE GOING TO TELL ME

(07:02:22)*** Georgia joined the chat ***(07:02:26)Georgia

Hello! Welcome to Customer Support!

My name is Georgia and I will help you today.

(07:02:53)cristos r***

OK

(07:03:00)cristos r***

WAIT

(07:03:13)cristos r***

I'LL SEE WHAT YOU TELL ME

(07:03:17)Georgia

Let me check, please wait a few minutes while I look at your account.

(07:05:54)Georgia

Thank you for waiting!

We understand the importance of timely withdrawals and apologize for any inconvenience caused by the current delay.

Rest assured, our team is actively working to expedite the process and ensure that your withdrawals are processed as quickly as possible.

Your patience and understanding are greatly appreciated as we strive to provide you with the best possible service.

Thank you for your continued support and trust in us. I must sincerely apologize on behalf of our casino for this delay. I would ask for your patience a little longer. I have also informed our trading department about this delay so that they can check it and your withdrawal can be made as soon as possible.

(07:06:34)cristos r***

19 DAYS YOU SAY THE SAME

(07:06:48)cristos r***

I DON'T SEE THE MONEY

(07:07:40)Georgia

I just ask for a little patience from you. I have forwarded your request to our relevant department so that you will receive an update from us as soon as possible.

Sorry for the inconvenience and again, thank you very much for your understanding.

I did my best for you so that you could receive your money as soon as possible.

(07:08:21)*** cristos r*** has rated the chat Bad ***(07:08:59)*** cristos r*** has rated the chat Bad ***(07:08:59)*** cristos r*** has commented: CONTINUOUS LIES **

cristos r***

ΕΧΩ ΜΙΑ ;ΑΝΑΛΗΨΗ ΑΠΟ 11-1-2025 ΕΧΟΥΝ ΠΕΡΑΣΕΙ 19 ΜΕΡΕΣ ΖΗΤΑΩ ΤΑ ΛΕΦΤΑ Μ Κ ΕΣΕΙΣ ΚΟΡΟΙΔΕΥΕΤΑΙ ΘΕΛΩ ΑΜΕΣΗ ΛΥΣΗ ΤΩΡΑ ΠΡΟΣΕΞΤΕ ΤΙ ΘΑ ΜΟΥ ΠΕΙΤΕ

(07:02:22)*** Georgia joined the chat ***(07:02:26)Georgia

Γειά σας! Καλώς ήρθατε στην Υπηρεσία Υποστήριξης Πελατών!

Με λένε Georgia και θα σας βοηθήσω σήμερα.

(07:02:53)cristos r***

ΟΚ

(07:03:00)cristos r***

ΠΕΡΙΜΕΝΩ

(07:03:13)cristos r***

Ν ΔΩ ΤΙ Θ ΜΟΥ ΠΕΙΤΕ

(07:03:17)Georgia

Επιτρέψτε μου να το ελέγξω, παρακαλώ περιμένετε λίγα λεπτά, όσο θα κοιτάζω τον λογαριασμό σας.

(07:05:54)Georgia

Ευχαριστώ που περιμένατε!

Κατανοούμε τη σημασία των έγκαιρων αναλήψεων και ζητούμε συγγνώμη για την όποια ταλαιπωρία προκλήθηκε από την τρέχουσα καθυστέρηση.

Να είστε βέβαιοι, η ομάδα μας εργάζεται ενεργά για να επισπεύσει τη διαδικασία και να διασφαλίσει ότι οι αναλήψεις σας διεκπεραιώνονται όσο το δυνατόν ταχύτερα.

Η υπομονή και η κατανόησή σας εκτιμώνται ιδιαίτερα καθώς προσπαθούμε να σας παρέχουμε την καλύτερη δυνατή εξυπηρέτηση.

Σας ευχαριστούμε για τη συνεχή υποστήριξη και την εμπιστοσύνη σας σε εμάς. Οφείλω να ζητήσω ειλικρινά συγνώμη εκ μέρους του καζίνο μας για αυτή την καθυστέρηση.Λίγο υπομονή ακόμα θα σας παρακαλούσα. Επίσης, ενημέρωσα το τμήμα συναλλαγών μας για την καθυστέρηση αυτή ωστε να το το ελέγξει και η ανάληψή σας να γίνει το συντομότερο δυνατόν.

(07:06:34)cristos r***

19 ΜΕΡΕΣ Τ ΙΔΙΑ ΛΕΤΕ

(07:06:48)cristos r***

Τ ΛΕΦΤΑ ΔΕ ΒΛΕΠΩ

(07:07:40)Georgia

Ζητω λιγη υπομονη μονο απο εσας προωθησα το αιτημα σας στο αρμοδιο τμημα μας ωστε να λαβετε μια ενημερωση απο εμας το συντομοτερο δυνατο .

Συγγνωμη για την ταλαιπωρια και παλι και ευχαριστω πολυ για την κατανοηση.

Εκανα οτι καλυτερο μπορεσα για εσας ωστε να λαβετε τα χρηματα σας το συντομοτερο δυνατο.

(07:08:21)*** cristos r*** has rated the chat Bad ***(07:08:59)*** cristos r*** has rated the chat Bad ***(07:08:59)*** cristos r*** has commented: ΣΥΝΕΧΕΙΑ ΨΕΜΑΤΑ **

Chat Transcript with cristos r***Chat started on 30 Jan 2025, 10:03 PM (GMT+0)

(10:03:10)*** cristos r*** joined the chat ***(10:03:10)cristos r***

I HAVE A WITHDRAWAL FROM 11-1-2025 IT HAS BEEN 19 DAYS I AM ASKING FOR THE MONEY BACK YOU ARE BEING FRAUDED I WANT AN IMMEDIATE SOLUTION NOW BE CAREFUL WHAT YOU ARE GOING TO TELL ME

(10:03:15)*** Steven joined the chat ***(10:03:17)Steven

Hello! Welcome to Customer Support!

My name is Stiven and I will help you today.

(10:03:43)cristos r***

OK

(10:04:23)Stephen

Please give me a few minutes to check it and I'll get back to you shortly.

(10:04:30)cristos r***

OK

(10:05:19)Stephen

As I see, your withdrawal delay request has been forwarded to our team for further review and expedited processing. We will contact you via email as soon as we have an update.

I apologize for the inconvenience caused and I understand your position.

(10:05:22)cristos r***

WE TALKED TOGETHER LAST NIGHT, YOU SENT A REQUEST AND NOTHING HAPPENED

(10:05:25)Stephen

Please be advised that this is a general delay due to the high volume of withdrawal requests. Our dedicated team is working as quickly as possible to eliminate the delays.

(10:05:30)Stephen

Your patience and understanding are greatly appreciated as we strive to provide you with the best possible service.

(10:05:39)Stephen

Rest assured that your withdrawal will be completed as soon as possible.

(10:05:51)cristos r***

IT IS 20 DAYS

(10:07:00)*** cristos r*** has rated the chat Bad ***(10:07:17)*** cristos r*** has rated the chat Bad ***(10:07 :18)*** cristos r*** has commented: ALL LIES ***(10:07:30) Steven

I really understand your position, and I would feel the same way. I left an urgent note for our team.

(10:08:34)*** cristos r*** left the chat ***

Chat Transcript with cristos r***Chat started on 30 Jan 2025, 10:03 PM (GMT+0)

(10:03:10)*** cristos r*** joined the chat ***(10:03:10)cristos r***

ΕΧΩ ΜΙΑ ;ΑΝΑΛΗΨΗ ΑΠΟ 11-1-2025 ΕΧΟΥΝ ΠΕΡΑΣΕΙ 19 ΜΕΡΕΣ ΖΗΤΑΩ ΤΑ ΛΕΦΤΑ Μ Κ ΕΣΕΙΣ ΚΟΡΟΙΔΕΥΕΤΑΙ ΘΕΛΩ ΑΜΕΣΗ ΛΥΣΗ ΤΩΡΑ ΠΡΟΣΕΞΤΕ ΤΙ ΘΑ ΜΟΥ ΠΕΙΤΕ

(10:03:15)*** Stiven joined the chat ***(10:03:17)Stiven

Γειά σας! Καλώς ήρθατε στην Υπηρεσία Υποστήριξης Πελατών!

Με λένε Stiven και θα σας βοηθήσω σήμερα.

(10:03:43)cristos r***

ΟΚ

(10:04:23)Stiven

Δώστε μου λίγα λεπτά να το ελέγξω παρακαλώ και θα επανέλθω σύντομα.

(10:04:30)cristos r***

ΟΚ

(10:05:19)Stiven

Όπως βλέπω, το αίτημά σας για καθυστέρηση ανάληψης έχει προωθηθεί στην ομάδα μας για περαιτέρω εξέταση και επιτάχυνση της διαδικασίας. Μόλις υπάρξει ενημέρωση, θα επικοινωνήσουμε μαζί σας μέσω email.

Ζητώ συγγνώμη για την ταλαιπωρία που προκλήθηκε και κατανοώ τη θέση σας.

(10:05:22)cristos r***

ΕΧΘΕΣ ΒΡΑΔΥ ΜΑΖΊ ΜΙΛΗΣΑΜΕ ΣΤΕΙΛΑΤΕ ΑΙΤΗΜΑ Κ ΤΙ ΕΓΙΝΕ ΤΙΠΟΤΑ

(10:05:25)Stiven

Σας ενημερώνω ότι πρόκειται για μια γενική καθυστέρηση λόγω του μεγάλου αριθμού αιτήσεων ανάληψης. Η αρμόδια ομάδα μας εργάζεται όσο το δυνατόν γρηγορότερα για να εξαλείψει τις καθυστερήσεις.

(10:05:30)Stiven

Η υπομονή και κατανόησή σας εκτιμώνται ιδιαίτερα καθώς προσπαθούμε να σας παρέχουμε την καλύτερη δυνατή εξυπηρέτηση.

(10:05:39)Stiven

Να είστε σίγουροι ότι η ανάληψή σας θα ολοκληρωθεί το συντομότερο δυνατό.

(10:05:51)cristos r***

ΕΙΝΑΙ 20 ΜΕΡΡΕΣ

(10:07:00)*** cristos r*** has rated the chat Bad ***(10:07:17)*** cristos r*** has rated the chat Bad ***(10:07:18)*** cristos r*** has commented: ΟΛΟ ΨΕΜΑΤΑ ***(10:07:30)Stiven

Καταλαβαίνω πραγματικά τη θέση σας, και εγώ θα ένιωθα το ίδιο. Άφησα ένα επείγον σημείωμα για την ομάδα μας.

(10:08:34)*** cristos r*** left the chat ***

They haven't put my money in for 21 days now, every day lies...Chat started on 01 Feb 2025, 09:07 PM (GMT+0)

(09:07:02)*** cristos r*** joined the chat ***(09:07:02)cristos r***

I HAVE A WITHDRAWAL FROM 11-1-2025 21 DAYS HAVE PASSED I AM ASKING FOR THE MONEY BACK YOU ARE BEING SCAMMED I WANT AN IMMEDIATE SOLUTION NOW BE CAREFUL WHAT YOU TELL ME I WILL MAKE A COMPLAINT I TALK IN CHAT EVERY DAY YOU ARE SCORING THE WORLD LIARS

(09:07:09)*** Harry joined the chat ***(09:07:20)Harry

Hello! Welcome to Customer Support!

My name is Harry and I will help you today.

(09:08:01)cristos r***

I HAVE ALL THE CONVERSATIONS WITH YOU

(09:08:17)cristos r***

YOU ARE WORKING LIARS

(09:08:35)cristos r***

21 DAYS WITHDRAWAL WAITING

(09:08:58)cristos r***

WHERE IS MY MONEY?

(09:09:28)Harry

I need a few minutes to check it, please stay in the chat and I'll be back soon.

(09:09:35)cristos r***

OK

(09:12:56)Harry

Thank you for your patience, we would like to inform you that due to many withdrawal requests, unfortunately our financial department is delayed in completing them as it processes them all one by one. I fully understand the situation you are facing and we sincerely apologize for this. Just keep in mind that the problem is not only for you but for all players who have requested a withdrawal, I would kindly ask you to be a little more patient as there is no reason to worry because you will definitely get your money. Please also note that as a customer service representative I do not have access to this information. If you need more information, please contact the relevant department via email: support@xxxx.com .Thank you for your patience.

(09:14:33)*** cristos r*** has rated the chat Bad ***(09:15:04)Harry

I completely understand your position and I apologize for the inconvenience we have caused you with the delay in your withdrawal. I assure you that the financial department will complete your application as soon as possible, and we will also send you an update.

(09:15:40)Harry

Due to a shift change, I need to transfer you to another agent. Please do not close the conversation. Thank you for your understanding.

(09:15:45)*** Harry has transferred chat to ROW + ROW2 ***(09:15:45)*** Harry left the chat ***(09:16:41)*** Ethan joined the chat ***(09:16:44)Ethan

Hello! I have joined the chat to assist you from here, as my colleague is no longer available. I apologize for the inconvenience, and kindly ask you to allow me a few minutes to catch up on what has been said so far. I will be right back with further information.

(09:20:07)Ethan

Thank you for being patient, we do understand how you feel and we are currently working on your request with priority, as to provide you with a result as soon as possible.

(09:20:43)Ethan

I would like to assure you that this is nothing to worry about and that your withdrawal is safe. We ask you for some patience while your withdrawal is being processed.

Once the process is complete, you should immediately receive an email confirmation.

We really appreciate your patience, understanding and cooperation in this situation, and we apologize for any inconvenience this delay may have caused you.

(09:24:27)Ethan

I have not received any new messages from you, so the chat has become inactive.

I will close the chat session for now, however if you require any further assistance, please contact us again, and we will be more than happy to assist you.

In the meantime, enjoy your time on our site!

(09:24:30)*** Ethan left the chat ***(09:24:30)*** cristos r*** left the chat ***NAMEcristos r***EMAILs*** 2006@hotmail.com PHONE—LOCATIONAthens, Attica, GreeceURL https://posido125.com/gr/ DEPARTMENTROW + ROW2SERVED BYEthan, HarryRATINGBadCOMMENT—

δεν μου βαζουν τα χρηματα 21 μερες τωρα καθε μερα ψεματα...Chat started on 01 Feb 2025, 09:07 PM (GMT+0)

(09:07:02)*** cristos r*** joined the chat ***(09:07:02)cristos r***

ΕΧΩ ΜΙΑ ;ΑΝΑΛΗΨΗ ΑΠΟ 11-1-2025 ΕΧΟΥΝ ΠΕΡΑΣΕΙ 21 ΜΕΡΕΣ ΖΗΤΑΩ ΤΑ ΛΕΦΤΑ Μ Κ ΕΣΕΙΣ ΚΟΡΟΙΔΕΥΕΤΑΙ ΘΕΛΩ ΑΜΕΣΗ ΛΥΣΗ ΤΩΡΑ ΠΡΟΣΕΞΤΕ ΤΙ ΘΑ ΜΟΥ ΠΕΙΤΕ ΘΑ ΚΑΝΩ ΚΑΤΑΓΓΕΛΙΑ ΜΙΛΑΩ ΣΤΟ ΤΣΑΤ ΚΑΘΕ ΜΕΡΑ ΚΟΡΟΙΔΕΥΕΤΕ ΤΟΝ ΚΟΣΜΟ ΨΕΥΤΕΣ

(09:07:09)*** Harry joined the chat ***(09:07:20)Harry

Γειά σας! Καλώς ήρθατε στην Υπηρεσία Υποστήριξης Πελατών!

Με λένε Harry και θα σας βοηθήσω σήμερα.

(09:08:01)cristos r***

ΕΧΩ ΟΛΕΣ ΤΙΣ ΣΥΝΟΜΙΛΙΕΣ ΜΑΖΙ ΣΟΥ

(09:08:17)cristos r***

Μ ΔΟΥΛΕΥΕΤΕ ΨΕΥΤΕΣ

(09:08:35)cristos r***

21 ΜΕΡΕΣ ΑΝΑΛΗΨΗ ΠΕΡΙΜΕΝΩ

(09:08:58)cristos r***

ΠΟΥ ΕΙΝΑΙ Τ ΛΕΦΤΑ ΜΟΥ

(09:09:28)Harry

Χρειάζομαι λίγα λεπτά για να το ελέγξω, παρακαλώ μείνετε στη συνομιλία και θα επιστρέψω σύντομα.

(09:09:35)cristos r***

ΟΚ

(09:12:56)Harry

Σας ευχαριστώ για την αναμονή σας, θα θέλαμε να σας ενημερώσουμε ότι λόγω πολλών αιτημάτων για αναλήψεις δυστυχώς το οικονομικό μας τμήμα καθυστερεί να της ολοκληρώσει καθώς τις επεξεργάζεται όλες μία προς μία καταλαβαίνω απόλυτα την κατάσταση που αντιμετωπίζεται και ειλικρινά απολογούμαστε για αυτό απλά λάβετε υπόψη ότι θα το πρόβλημα δεν είναι μόνο για εσάς αλλά για όλους τους παίκτες που έχουνε ζητήσει ανάληψη, θα σας παρακαλούσα ευγενικά να κάνετε λίγη υπομονή ακόμα καθώς δεν υπάρχει κανένας λόγος να αγχώνεστε διότι τα χρήματά σας θα τα πάρετε σίγουρα. Λάβετε επίσης υπόψη ότι ως εκπρόσωπος εξυπηρέτησής πελατών δεν έχω πρόσβασή σε αυτές τις πληροφορίες αν χρειάζεστε παραπάνω πληροφορίες παρακαλώ επικοινωνήστε με το αρμόδιο τμήμα μέσω email: support@xxxx.com .Σας ευχαριστώ για την υπομονή σας.

(09:14:33)*** cristos r*** has rated the chat Bad ***(09:15:04)Harry

Καταλαβαίνω απολύτως και τη δική σας θέση και απολογούμαι για την ταλαιπωρία που σας έχουμε προσφέρει με την καθυστέρηση της ανάληψης σας, σας βεβαιώνω ότι το οικονομικό τμήμα θα ολοκληρώσει την αίτηση σας το γρηγορότερο δυνατόν, θα στείλουμε και εμείς ενημέρωση.

(09:15:40)Harry

Λόγω αλλαγής βάρδιας, πρέπει να σε μεταφέρω σε άλλο πράκτορα. Παρακαλώ, μην κλείσετε τη συνομιλία. Σας ευχαριστούμε για την κατανόησή σας.

(09:15:45)*** Harry has transferred chat to ROW + ROW2 ***(09:15:45)*** Harry left the chat ***(09:16:41)*** Ethan joined the chat ***(09:16:44)Ethan

Hello! I have joined the chat to assist you from here, as my colleague is no longer available. I apologize for the inconvenience, and kindly ask you to allow me a few minutes to catch up on what has been said so far. I will be right back with further information.

(09:20:07)Ethan

Thank you for being patient, we do understand how you feel and we are currently working on your request with priority, as to provide you with a result as soon as possible.

(09:20:43)Ethan

I would like to assure you that this is nothing to worry about and that your withdrawal is safe. We request you for some patience while your withdrawal is being processed.

Once the process is complete, you should immediately receive an email confirmation.

We really appreciate your patience, understanding and cooperation in this situation, and we apologize for any inconvenience this delay may have caused you.

(09:24:27)Ethan

I have not received any new messages from you, so the chat has become inactive.

I will close the chat session for now, however if you require any further assistance, please contact us again, and we will be more than happy to assist you.

In the meantime, enjoy your time on our site!

(09:24:30)*** Ethan left the chat ***(09:24:30)*** cristos r*** left the chat ***NAMEcristos r***EMAILs***2006@hotmail.comPHONE—LOCATIONAthens, Attica, GreeceURLhttps://posido125.com/gr/DEPARTMENTROW + ROW2SERVED BYEthan, HarryRATINGBadCOMMENT—

Thank you very much, cris7r, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear cris7r,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Posido Casino representative to join this conversation.

Dear Posido Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear all,

Thank you for reaching out!

Please be informed that we will process the pending withdrawal with the highest priority.

Best regards,

Posido team

I'll wait 2 more days, then the casino will start making fun of me....

θα περιμενω 2 μερες ακομη τελος το καζινο κοροιδευει....

WITHDRAWAL WAS COMPLETED AFTER ALMOST 1 MONTH. THANK YOU VERY MUCH FOR YOUR HELP.

Η ΑΝΑΛΗΨΗ ΟΛΟΚΛΗΡΩΘΗΚΕ ΜΕΤΑ ΑΠΟ 1 ΜΗΝΑ ΣΧΕΔΟΝ ΣΑΣ ΕΥΧΑΡΙΣΤΏ ΠΟΛΥ ΓΙΑ ΤΗΝ ΒΟΗΘΕΙΑ

Dear cris7r,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Mirka

Casino.Guru