Posido Casino - プレイヤーの撤退が遅れています。

Hello, I deposited at Posido and won 400 EUR. It's been 7 days now since I requested a withdrawal and it still hasn't been processed by anyone! According to the terms and conditions, it should be processed within 3 business days. The live chat is impossible; you are always number 66 in the queue and have to wait for hours. I don't understand how this casino has an 8.1/10 rating here. That's the reason I played at this casino, but the real rating should be 0/10. Thank you.

Hallo habe bei Posido eingezahlt und 400 eur gewonnen,was erfolgt ist das standard mittlerweile seit 7 tage habe Auszahlung beantragt bearbeitet aber kein mensch das! Obwohl bei agb steht das nach 3 werktage bearbeitet wird.live chat könnt ihr vergessen da bist immer 66 im warte schlange bist und stunden warten musst..also unmöglich! Einzige was ich nicht verstehe das das casino 8,1/10 bewertung hat hier???deswegen hab ich gespielt bei dem casino aber bewertung ist eigentlich 0/10, vielen dank

Dear Tutankamun1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

It says I don't have to verify myself! Probably after 20 days it will say I have to verify myself in order to delay the payment further, I know these tricks from the licenser! So they shouldn't violate their own terms and conditions because that would be fraud.

Da steht ich muss mich nicht verifizieren!Wahrscheinlich nach 20 tage kommt ich muss mich verifizieren um das Auszahlung weiter zu verzögern,ich kenne diese tricks von dem Lizenz geber!also die sollen nicht gegen eigene agb verstoßen weil das dann Betrug ist Lg

Thank you for the information. Have you received your winnings yet, or should we continue with the investigation? Please let me know.

Received after 13 days of fighting. will never play again, account already closed

Erhalten nach 13 tagige kampf.nie wieder da spielen hab konto bereits geschlossen

Dear Tutankamun1,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru