Posido Casino - プレイヤーはギャンブル依存症のためアカウントの閉鎖を要求します。

My account is not blocked even though I have written several times and complained about losses and gambling addiction. I want this site to delete my data and block me from gaming forever!

Mein Konto wird nicht gesperrt obwohl ich mehrmals angeschrieben habe und über Verluste und Spielsucht geklagt habe ich möchte das diese Seite meine Daten löscht und mich für immer zum Spiele sperrt!

Hello findikfistik86,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

Thank you very much in advance for your reply.

Best regards,

Nick

I clearly wrote that I am addicted to gambling

Ich habe deutlich geschrieben das ich spielsüchtig bin

Hello findikfistik86,

Please forward the communication where it is clearly visible that it was sent to Posido Casino, with a time stamp and that you have mentioned gambling addiction to nikolas.b@casino.guru.

Awaiting your response.

Regards,

Nick

Dear findikfistik86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of findikfistik86. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Thank you for your quick response. I hope we can find a solution quickly and that you will partially compensate me for the financial losses I have suffered. Since I don't know the exact amount deposited, I estimate that approximately €25,000 has been deposited since March 2, 2024. I've been blocked from Oasis since then.

Vielen Dank für ihre schnelle Rückmeldung ich hoffe wir finden schnell eine Lösung und die werden den Schaden den ich finanziell habe teilweise ersetzen. Da ich nicht die genaue Einzahlungssumme kenne, ist es schätzungsweise seit 02.03.2024 ca 25000 Euro eingeflossen ich bin bei oasis gesperrt auch seit dem.

Hello findikfistik86,

Can you please clarify since when exactly is your casino account closed?

Additionally, as the casino has no German license, your OASIS registration has absolutely zero affect here, so you are not entitled for any refund prior to requesting it directly from the casino

Awaiting your response.

Regards,

Nick