Posido Casino - 決済が遅延しているとのクレームがあります。

I've been waiting for some time now for my payout of 500 euros. I'm in contact with the live chat every day, but they just keep giving me the runaround.

Ich warte schon seit einiger Zeit auf meine Auszahlung von 500 Euro. Steh jeden Tag mit den live Chat in Verbindung werde aber nur immer hingehalten.

Dear biggy1945,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Dear biggy1945,

Have you received your withdrawal from the casino yet?

No, unfortunately not yet. I haven't been able to see it in my player account for some time now.

Nein leider noch nicht. Ich kann es auch seit einiger Zeit nicht mehr in meinen spielerkonto sehen.

Hello biggy1945,

We would like to update you that due to Nick, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Nick has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Nick will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear biggy1945,

Since when exactly is the withdrawal pending? Since when is your account verified? Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Dear biggy1945,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.