Powbet Casino - 賞金の出金が遅延しています。

Hello, day 1 I withdrew 500 euros from Powbet and day 2 another 500 euros, today is day 8 and I have not received any news of my withdrawals, also always contacting the assistance tells me that they must pass from 3 to 5 working days with today 5 working days have passed since the first withdrawal, having no news, unfortunately, given the incentive sum, I am in doubt whether this money will be given to me or not I hope so because it is my money.

I hope to have answers to this issue as soon as possible

Buongiorno, giorno 1 ho prelevato 500 euro da Powbet e giorno 2 altri 500 euro, oggi è giorno 8 e non ho ricevuto nessuna notizia dei miei prelievi, inoltre contattando sempre l'assistenza mi dice che devono passare dai 3 ai 5 giorni lavorativi con oggi sono passati 5 giorni lavorativi dal primo prelievo non avendo alcuna notizia purtroppo data l'incentiva somma mi sta venendo il dubbio se questi soldi mi saranno dati o meno io spero di sì perché sono soldi miei.

Spero di avere risposte al più presto in merito a questa problematica

Dear casconev8,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The requested withdrawal has been transferred to my bank account

Il prelievo richiesto è stato trasferito sul mio conto bancario

Awesome news, casconev8. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.