PowerUp Casino - 選手の退会が遅れました。

Hello, I've been waiting for my withdrawal of 350 euros to be processed for 3 days. The casino only comforts me and asks me to be patient.

Hallo ich warte seit 3 Tagen auf die Bearbeitung meiner Auszahlung in Höhe von 350 Euro. Ich werde von dem Casino nur vertröstet und gebeten Geduld zu haben.

Dear Kingeckrim,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello, it's been a week now, but I still haven't received my money. I will keep you up to date

Hallo, mittlerweile ist eine Woche vergangen, mein Geld habe ich allerdings immernoch nicht bekommen. Ich halte euch auf dem laufenden

I fully understand your frustration, Kingeckrim. I will set the timer for additional 7 days allowing to casino two full weeks to process the payment and if there’s no development by Tuesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hi Kingeckrim,

You can be assured that we are constantly striving to improve our services and the feedback is greatly appreciated.

The withdrawal in question was successfully processed. However, if you require any further information, we will be happy to assist you.

Best wishes,

PowerUp

Can be closed. Got the money after a week. Thanks for the support

Kann geschlossen werden. Habe nach einer woche das Geld bekommen. Danke für die Unterstützung

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Kingeckrim, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru