Pribet Casino - プレイヤーのアカウント閉鎖リクエストは無視されています。

After multiple attempts and sending emails, the casino is not responding to my requests to close my account due to a gambling addiction. I can't get any responses, and it seems like they are deliberately ignoring me so that I keep spending money at the casino.

I don't know what else to do to have my account permanently closed.

Após várias tentativas e e-mail enviados o casino não responde ao meus pedidos de encerramento de conta devido a um vício de jogo. Não consigo obter respostas e parece que estão a fazer de propósito para que continue a gastar o dinheiro no casino.

Já não sei o que fazer mais para que me encerrem a conta definitivamente

Dear Jorgesilva26,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pribet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share the request you sent to the casino in which you informed them about your gambling addiction? Forward it to my email at tomas@casino.guru
• What response have you received from casino support?
• When was the last time you deposited in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas