Hi!
We are very sorry to hear that you had this experience while using our website. We always strive to process our customers' withdrawal requests as quickly as possible. In order to make this possible, however, we must first verify your identity.

Please note that it is never our intention to withhold client funds however all procedures must be completed in accordance with legal terms and conditions.
We hope that you will give us a second chance. Please contact us at info@tonybet.com and we will surely find a suitable solution.

Hallo!
Es tut uns sehr leid zu hören, dass Sie diese Erfahrung bei der Nutzung unserer Website gemacht haben. Wir sind stets bemüht, die Auszahlungsanträge unserer Kunden so schnell wie möglich zu bearbeiten. Um dies ermöglichen, müssen wir jedoch zunächst Ihre Identität verifizieren.

Bitte beachten Sie, dass es nie unsere Absicht ist, Kundengelder einzubehalten, jedoch müssen alle Verfahren in Übereinstimmung mit den gesetzlichen Bestimmungen und Bedingungen abgeschlossen werden.
Wir hoffen, dass Sie uns eine zweite Chance geben werden. Bitte kontaktieren Sie uns unter info@tonybet.com und wir werden mit Sicherheit eine geeignete Lösung finden.

Hello, dear player! Thank you for your feedback. We're sorry to hear about your negative experience. We take all concerns seriously, and we strive to provide a fair and enjoyable gaming experience for all of our players.

It's important to clarify that we operate under strict regulations and licensing, ensuring the safety and transparency of all transactions. We encourage you to reach out to our support team directly to address any issues you’ve encountered, as we are always open to resolving concerns and providing assistance.

We also want to highlight that outcomes in online gaming, such as slots or casino games, are determined by random number generators, which ensure fairness and unpredictability. We understand that losses can be frustrating, but please know that we are here to assist and support you.

If you have any specific issues you'd like to discuss or if you need help with anything, please contact our customer support team.

Best regards,
Jet Casino!