We appreciate your feedback. We’re sorry to hear you had difficulty with your deposit/ withdrawals. We know how important it is to players that the payments services are simple and reliable so it’s a shame you experienced this issue. Also you can write to our customer support at any hour and our team will reply as fast as they can. We pride ourselves on the standard of the service we offer, so we do our utmost to resolve all queries and to find a satisfactory resolution for any queries raised with us.