My experience with this casino was bad.

Deposited around EUR 100, rolled it over without bonuses / promotions, made a profit, requested withdrawal of the initial deposit.

During the KYC verification procedure I was asked to upload a selfie 5 times, because my elbow was not fully visible / my arm was not fully visible - it was kind of humiliating and ridiculous. Especially given the fact, that on the KYC section of the site this requirement is not clearly stated.

During the KYC procedure you have to be proactive and ask customer service to check if all the documents are uploaded - if you do not do so, they will reject your documents in order to prolong the withdrawal process.

After the KYC was complete my withdrawal of EUR ~100 was processed after 13 days. This is way too long and I perceive that - given the complaints filed by the clients on casinoguru - as a way to prolong the withdrawal process, so that the customer cancels them and loses the money :)

The "Responsible gaming" option is not clearly visible - you have to scroll the site, enter the "Responsible gaming section" at the bottom, read the section, and click on a small link in order to set deposit limits, cool-off periods etc.

Finally, the customer service is not helpful - when I asked several times about my withdrawal, I was given the same copy-paste formulas like "The financial department needs more time" "I am sorry to hear that. Please be patient" and so on.

My withdrawal was finally processed, but I decided to close the account permanently and self-exclude myself. I don't know if my case was an edge case (probably not), but if this is a standard practice from their side - I definitely do not recommend playing in this casino.

Regards :)

Definitely the most unpleasant case that I have dealt with and I have never met with such an approach from Customer Service before in any casinos.

I've registered an account, made a deposit, and fairly won a certain amount of money (around 100 USD profit) without any bonuses. I accidentally used a VPN service while registering the account (forgot to switch it off), and my account was instantly blocked with no prior warning, after the completion of KYC procedure and a withdrawal request.

I've reported this case to Customer Service and I was offered an option to unblock the account only if I agree to vanish my whole balance (winnings and the initial deposit).

I find this a disgraceous practice in order to withhold / delay withdrawals. They do not review each case individually and they use their T&C's to execute on 0-1 basis even in cases of small breaches.

I've already made a complaint, but I definitely do not recommend playing at this casino if this is a standard practice from their side.

Of course there are certain advantages of VulkanVegas Casino like huge selection of games or high limits, but their approach towards the clients definitely makes the experience worse.

Regards :)