Dear Theopistos21,

thank you for expressing your opinion.

We would like to apologize for any inconvenience caused.

We understand that the verification procedure and waiting for the withdrawal to be processed might be difficult.

It is true that the withdrawal limit amount per day is 500 EUR, and this information can be found in our Terms and Conditions. However, we kindly ask you to understand that the withdrawal requests of our customers are reviewed in due course.

After an investigation, our team established that your withdrawal transaction was successfully completed today, congratulations! Also, our Financial Department has notified you via email regarding this payment. We kindly suggest you to check your email inbox.

Our Customer Support Team is always available to assist our customers. You can just open our website and place your request in the chat, and one of our support agents will take care of your request.

Thank you for your patience and understanding,
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