Hello there,

We apologize for any dissatisfaction or inconvenience you experienced during your time with us. Your feedback is highly valued, and we would like to address your concerns and emphasize the integrity of our establishment.

First and foremost, we want to assure you that we are fully committed to maintaining the highest standards of honesty and fairness in all aspects of our operations. We understand that your perception may have been influenced by the specific circumstances leading to your low rating. Please know that we take every customer's feedback seriously and continuously strive to improve our services. Your comments are crucial in helping us identify areas where we can enhance the overall experience for all our patrons.

We are genuinely disappointed to hear that our casino did not meet your expectations. We sincerely apologize for any instance where you may have felt unfairly treated.

Kind regards,
JackTop Casino