1. I noticed that my birthday is off by one day when I registered.

I immediately contacted the chat and was told that I could correct it.



2. I made a profit of $400 from the bonus.



3. I asked the chat about the conditions for withdrawing profits, submitted my identity verification documents, and made a minimum deposit.



4. Blocked and no longer accessible. When I chatted, I was told that the registered date of birth and the date of birth on the identity verification document were different.

I told him that I applied for a change on the day I registered. I was asked to chat again the next day because they would unblock me as soon as possible.



5. When I chatted the next day, I was told that it was still being processed and that I had to wait a few business days. I was told that the real money balance has no expiration date, and that the correction of the date of birth and the authentication of the identity verification documents are proceeding at the same time.



6.If you chat after 2 days, you have violated the terms of service to register accurate information (date of birth). The balance of $400 must be reduced to 0 to unblock. They said.

If you complain that you made a request to correct your date of birth first, your date of birth will be corrected after the block is removed. Balance must be 0 to unlock. They said.

No matter how many times I explain the process, they only say the same thing and don't want me to withdraw money.

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2023/4/17 After many inquiries, I was able to leave the balance after unblocking and updating the information.
2023/4/18 Withdrawal application passed and withdrawn.

My account was blocked even though I had requested it this time.
Unavailable for 2 weeks due to block.
The woman who responded to the chat was not flexible with one point of terms of use.
In that respect, I will deduct ★.

However, after contacting the email customer support and receiving a response on this site, I think it's a good point that they were able to respond flexibly.