I got a 400% deposit bonus email, and when I got the bonus by depositing about $5 and played, I got a big win of about $2000 before using up the deposited amount. After that, I played until I thought I had rolled over, withdrew about $500 from the remaining balance, and submitted various documents. I waited for about a week and didn't hear anything, so I made an inquiry via chat.
A reply to wait for an email.
Immediately after that, an email came and the maximum withdrawal amount was about $ 200, so the withdrawal request was reduced to the maximum withdrawal amount and the balance became 0.

When I saw the bonus email, it certainly stated that the maximum withdrawal amount from the bonus was about $200.
However, this time it was the winnings before I started using my bonus balance.
Also, when I inquired via chat, when I received the deposit bonus, the maximum withdrawal amount from the deposit + bonus was about $ 200.

Despite the fact that "real money balance" and "bonus balance" are listed separately on the account page, the maximum cash out amount is applied to the deposit that receives the bonus, including the real money amount. That's what it means.

And it is not written in the terms of "when the maximum cash out amount is applied".

In any case, since the winning money is about $ 5, I will give up that I did not understand the bonus terms of this casino for the reduction of the withdrawal request amount and the confiscation of the remaining balance. However, 55 times or 60 times the betting requirement is difficult, and considering the withdrawal limit, I think it's a pretty disadvantageous contract. It is salvation that it was not a large amount of deposit.

As for the $200 that I am requesting now, even if it takes some time, I just hope that it will reach the drawer safely.

Regarding support, I feel that the chat response is basically lacking in words, probably because it is not a Japanese-compatible chat.
That's how I felt, so when I gave the chat rating 1 star, in the next chat, I was told, 'Don't forget to give me a 5-star rating.'
I think that it is a line that feels quite uncomfortable if it is Japanese correspondence.
I feel that the email is relatively polite.

As mentioned above, withdrawals are very slow. I don't know how long I would have been kept waiting if I hadn't contacted you this time. I will try to contact you again this time when there is no news for a while.

Problems often occur in casino site systems. Anyway, there are many loading errors from the freeze of each game depending on the time of day. It seems that there is no difference depending on the game title or provider.

I don't particularly care because there aren't many wins that are caught in the daily win amount and win count limit, but the maximum withdrawal amount for each bonus is relatively low. I don't see many casinos with withdrawal limits, especially for deposit bonuses.