Greetings alexandrosz,

Thank you for your honest review! We sincerely apologize for the less-than-ideal experience you encountered.

After consulting with our financial department, we've confirmed that your pending deposit should be refunded by your bank within the next few days (or it may have already been processed). Unfortunately, these occasional situations can arise due to the complexities of financial mechanisms involving card processing.

We prioritize openness regarding our bonuses, leaving no room for hidden details. Nonetheless, we acknowledge the possibility of misunderstandings.

Are you open to engaging in further dialogue and exploring the possibility of reaching a mutual agreement directly with us? You can reach us at complaints@royspins.com

Your time and review are valued—thank you!

Best regards,
RoySpins Team