Thank you for sharing your concerns, Phoenixuprising666. We're truly sorry to hear about your negative experience, and we understand your frustration. Losing deposits is a serious issue, and we want to assure you that we take such matters very seriously.

We apologize for the inconvenience caused during the investigation process. While the blockchain can provide confirmation of transactions, our team still works closely with payment providers to ensure everything is handled correctly and accurately. It’s never our intention to cause any additional stress or delay when it comes to deposit issues.

We value your feedback and will take your concerns into consideration to improve our processes. Please reach out to our support team again with all the details of your transaction, and we'll make sure your case gets the attention it needs to be resolved quickly.

We truly hope we can regain your trust and deliver a much smoother experience moving forward.