1st review on Casino Guru, plan on doing many more!

County of registration: Australia

Deposit
Amt: $150
Payment: Card
When: Aug 11 10.30am

Bonus claimed: Sports Bonus 100% up to $150
I did have to reach out to Live Chat to get the Bonus credited, however it was credited shortly after.

Turnover Requirements
Qualify for Bonus = 1x @ 1.5+ odds.
Conversion = (Deposit + Bonus) * 6 @ 2.0+ odds or combo with 1.5+ odds 2+ legs.

I hit the turnover requirements pretty quickly through some Live Betting on Table Tennis (awful trying to pick winners there!).

Before completing the Bonus requirements, I did ask if I could verify my account knowing full well I'd have to verify prior to withdrawal. Asked a couple times on chat, each time told "nothing to verify at this point" - which I knew, because the verification page said this.

Did have an issue with my bonus turnover not calculating/adding up. It was stuck on $75 after several hundreds of dollars worth of qualifying bets. Did take several chats to get it resolved, a couple of the chats were useless, telling me about T&Cs when I pointed out I already had read them. Clearly the Live Chat operators weren't employees of Kingmaker, as I had to show them a copy of a promo available on their promotions page via screen shot.

Low and below, 48 hours after submitting a withdrawal, it was put on paused advising I had to KYC.

KYC itself seemed a bit excessive;

- Photo ID front/back
- Proof of Address
- Copies of card front/back
- Unedited transaction history from account linked to card
- Selfie in front of a device showing the Kingmaker website.

The first three I have no issue with, but the unedited transaction history seems a bit intrusive.

Did the KYC, after reading in the T&Cs it could take up to 10 days, Live Chat told me it would be within 3 business days. 10 days seems like a long time, 3 I could accept, even though its 2024 and KYC could/should be instant.

KYC compete Aug 14th from my side, and acknowledged complete by Aug 16th (2 days), so not bad there by KM.

Withdrawal
Amt: AU $800
When: Aug 13 (it sat pending due to KYC)
Paid: Aug 16th in afternoon
Received: Within 60 minutes

Overall, a reasonably standard experience, nothing special. As is with any casino doing shared Live Chat services, they were only able to provide very generic responses, occasionally just deflecting the question (i.e "Not our team", or "can't see that info").

I wouldn't be racing back to use them, but as far as "did I get paid?" well yes, I deposited, won, and received my money within a reasonable time frame. Ultimately, that's what you want from a casino, the fact you'll be paid if you win.

A basic tick from me in this regard.