I hate them and I will never deposit on this Russian casino again. Read the terms very good and you'll see how evil and dishonest they are. Only play here if you NEVER use their bonuses.
誠意を示すため、感謝のしるしとして、お客様の最初の入金を返金いたしました。お客様のケースのすべての証拠と詳細は徹底的に検討され、Casino Guru と共有され、当社の規約が遵守されていることを確認しました。
私たちは常にシームレスで楽しいゲーム体験を提供するよう努めています。
皆様のご多幸をお祈りし、ご理解を賜りますようお願い申し上げます。
敬具、
ジョヤカジノチーム
Hi Chatty,
Thank you for sharing your feedback.
As per our Terms and Conditions, certain games are restricted while playing with an active bonus. Unfortunately, in your case, these restrictions were not followed. It is our priority to maintain fairness and integrity for all players, and any breaches of the terms, even if unintentional, must be handled accordingly.
To show goodwill, we have refunded your initial deposit as a token of appreciation. Please note, all evidence and details of your case have been thoroughly reviewed and shared with Casino Guru, who confirmed the adherence to our terms.
We always strive to provide a seamless and enjoyable gaming experience.
We wish you all the best and hope for your understanding.